Red Flag or Green Flag Support

Email support

The fastest way to reach us. Tell us what happened and include the app version from the Settings screen. The game has no account, so we cannot look you up — the more detail you send, the faster we can help.

support@polarigroup.com

Nobody can find my game

Party mode uses your local network, so the first thing to check is Settings › Privacy & Security › Local Network, where Red Flag or Green Flag must be allowed. iOS asks once and never asks again, and if it was declined the app cannot see anything at all — which looks identical to being out of range. Everyone also needs Wi-Fi on, the app open and in the foreground, and the same version of the game.

The code is not working

If the app says it found games nearby but none with that code, the letters are wrong — read them out again. If it says it could not see any games at all, that is the permission or the Wi-Fi, not the code. Codes never use I or O, because they come back as 1 and 0 when read aloud.

Your progress

Coins, level, streaks, results and achievements are stored on your device and saved as you play. There is no account and no server, so deleting the app deletes your progress and we cannot recover it.

Reporting a scenario

Every scenario has a report control beside it. Reporting hides that card from your decks straight away and nothing you tap is attached to your identity. If a card is wrong, unfair, or lands badly, we would rather you tell us — email support with the deck and the wording.

After Dark and the age gate

The After Dark deck covers adult themes — intimacy, consent, and the conversations people avoid. It is blunt and never graphic, and nothing in it is sexually explicit. It sits behind an age confirmation, and turning off Mature content in Settings hides the deck entirely rather than merely locking it.

The results are a game

The Community Take is a curated editorial split, not live voting and not a survey. The result you get at the end of a session reflects that session’s answers and nothing more. None of it is clinical, legal, or a judgement about anyone in your life.

Accessibility options

The three verdicts differ in shape as well as colour, so the game reads in greyscale. Settings offers larger text, high contrast, and reduced motion, which removes confetti and travel and leaves opacity alone.

Advertising issues

The game is free and supported by ads. Rewarded videos are always optional and always have a free route in coins, and declining one never costs you anything. You may be asked for tracking permission through Apple’s prompt, and declining never limits the game. Where regional privacy law requires it, a consent form appears before any ad loads, and you can reopen it from Settings.

Privacy questions

What the game keeps on your device — which is nearly everything — and the little that ever leaves it is described in its privacy policy.