clip Support
Help with saving, quality, your library, Photos, purchases, and ads on clip for iOS.
Email support
The fastest way to reach the clip team. Tell us what happened and include the app version from Settings. clip has no account, so we cannot look you up — the more detail you send, the faster we can help.
A link that will not save
Not every link has a file behind it. Some platforms publish a post’s details — its title, author, and cover — without publishing the video itself, and some put a post behind a login or an age check. When that happens clip tells you which it is. That is a limit of what the platform makes available, not something a different link or a newer version will fix.
Your library
Everything you save lives on your device. clip has no account and keeps no copy on a server, so deleting the app deletes the library — we cannot restore it. Saving to Photos is the way to keep a copy somewhere else. A clip pro subscription is the exception: it is tied to your Apple Account and can always be restored.
Saving to Photos
clip asks only for permission to add to Photos, never to read it — it cannot see anything already in your library. If a save does not appear in Photos, check Settings › clip › Photos on your device. The copy in clip’s own library is unaffected either way.
Purchases and refunds
clip pro is an auto-renewing subscription processed by Apple. Restore it from the Restore option on the clip pro screen after reinstalling or switching devices. Refunds are handled by Apple: open reportaproblem.apple.com and sign in with the Apple Account you used to subscribe.
Advertising issues
Free clip is supported by ads; clip pro removes them entirely. You may be asked for tracking permission through Apple’s prompt, and declining never limits what you can save. You can change that choice anytime in iOS Settings.
Privacy questions
How clip handles the little it holds — and why the files themselves never reach us — is described in its privacy policy.
Read the clip Privacy Policy