Maskbox Support
Help with masks, verification codes, purchases, ads, and your data on Maskbox for iOS.
Email support
The fastest way to reach the Maskbox team. Tell us what happened and, if you can, the app version from the Settings screen. Maskbox has no account, so we can’t look you up — the more detail you include, the faster we can help.
Purchases and refunds
Maskbox PRO is an auto-renewing subscription processed by Apple. Restore it from the paywall’s Restore option after reinstalling or switching devices. Refunds are handled by Apple: open reportaproblem.apple.com and sign in with the Apple Account you used to subscribe.
Masks and messages
Your masks and the mail they receive live on our servers so you can read them across launches. Messages are kept for 30 days and then deleted automatically. Maskbox has no account and no password — if you delete the app or choose “Delete everything,” your masks and their mail are gone for good, and we cannot recover them. A PRO subscription is the exception: it is tied to your Apple Account and can always be restored.
Advertising issues
Free Maskbox is supported by ads; PRO removes them entirely. You’ll be asked for tracking permission through Apple’s prompt, and declining never limits the app. You can change that choice anytime in iOS Settings.
Privacy questions
How Maskbox handles the mail it receives and the little else it holds is described in its privacy policy.
Read the Maskbox Privacy Policy